ARTICLE I – Application of the general conditions of sale

These general conditions of sale apply to the services provided by the establishment.
These general conditions of sale are sent to the customer at the same time as the quote, to enable them to make their reservation. Any reservation therefore implies full and unreserved acceptance by the customer of these conditions to the exclusion of any other document such as prospectus, commercial documents, etc.

These general conditions of sale are governed by French law.

Taking into account possible changes to the site and regulations, the establishment reserves the right to adapt or modify these general conditions of sale at any time. If this were the case, new general conditions of sale would be brought to the customer’s attention by online modification and would only be applicable to transactions carried out after the modification.

Special case of groups

Any entity (agency, works council, association, club, etc.) of more than 10 people who reserves a minimum of 5 rooms, the price of which is subject to global payment, is considered to be a group.

Any natural or legal person who reserves a stay on behalf of a group is considered a buyer.

 

ARTICLE II – Reservation – Deposit – Billing

The customer must confirm their reservation before the option end date by mail or e-mail.

Any reservation constitutes acceptance of the prices and descriptions of the rooms as well as the services offered.

For all reservations, a guarantee is requested from the customer: credit card or any other means of payment and a direct debit can be made depending on the type of rate chosen.

A written confirmation from the hotel is sent to the customer following which no change to the rate type can be made.

Exclusive and promotional rates require a payment equivalent to the entire reservation for a non-cancelable, non-refundable stay.

Flexible Rate
From 05/07 to 06/30 inclusive: Charge for overnight stays 3 days before arrival
From 01/07 to 06/09 inclusive: Charge for overnight stays 7 days before arrival
From 07/09 to 11/10 inclusive: Charge for overnight stays 3 days before arrival

In the event of faulty banking data, the hotel will notify the customer by telephone or e-mail. If there is no response from the customer within 48 hours, the hotel reserves the right to consider the reservation invalid and to cancel it.

Any additional services to the estimate or personal expenses such as restaurant, breakfast, spa, drinks, etc. as well as the tourist tax are to be paid on site, on the day of departure.

Special case of groups

The buyer pays the deposit by credit card or bank transfer before the stay according to the following schedule:

30% upon booking
70% D-30 before the stay

ARTICLE III – Organization of the reservation

The room is available from 4 p.m. on the day of the client’s arrival and must be vacated before 11 a.m. on the day of departure. If this deadline is exceeded, an additional night may be charged.

It is recommended that the customer provide all information concerning their arrival conditions, in particular the time if it is late (after 8 p.m.).

The customer must cancel the number of breakfasts no later than the day before, deadline 11 p.m. Beyond that, the hotel reserves the right to charge for breakfasts even if they are not consumed.

“No-shows” (services ordered and not canceled) will be invoiced on the basis of the entire stay.

Special case of groups

Any reservation request corresponding to the conditions applicable to groups will be subject to the hotel’s group conditions. In this case, the buyer will be contacted directly by the hotel in order to receive the applicable group conditions and finalize their reservation.

ARTICLE IV – Long stay

In the event of a long stay (more than a week), billing is established each week.

ARTICLE V – Modification of services

Any request for modification of services (room type, dates, etc.) in relation to the reservation made must be sent in writing to the establishment. The modification is only accepted and confirmed based on the availability of the establishment at the time of the request, which reserves the right to modify its price offer.

 

ARTICLE VI – Cancellation

In accordance with article L121-28 12° of the Consumer Code, the right of withdrawal cannot be exercised.

Total cancellation

The change of date of the stay is considered as a total cancellation and gives rise to the application of the cancellation conditions.

Flexible Rate
From 05/07 to 06/30 inclusive: cancellation possible 3 days before arrival
From 01/07 to 06/09 inclusive: cancellation possible 7 days before arrival
From 07/09 to 11/10 inclusive: cancellation possible 3 days before arrival

Partial cancellation

In the case of a shortened stay, a postponed arrival date, a modified number of people or any other fact modifying the original reservation contract, the cancellation conditions are then applied. The deposit is refunded if conditions permit.

Special case of groups

Any cancellation must be confirmed and justified to the establishment by email.

In addition to the deposit paid, remaining acquired at the hotel, any total or partial cancellation by the buyer results in penalties according to the following terms:
More than 30 days before arrival: free of charge
30 days or less before arrival: 100% of the total amount non-refundable

ARTICLE VII – Removal

In the event of force majeure, the establishment reserves the right to fully or partially accommodate participants in a nearby hotel of equivalent category for services of the same nature.

The costs inherent to the transfer remain the responsibility of the establishment which cannot be sought as payment of any additional compensation.

 

ARTICLE VIII – Price

Prices are expressed in euros (€) and are inclusive of all taxes.

The prices confirmed on the reservation request are firm until the end date of exercise of the option. After this period, they may be modified depending on economic conditions and regulations (modification of the applicable VAT rate, introduction of new taxes, etc.). The applicable rates are then those in force on the day the service is provided.

 

ARTICLE IX – Promotional stay

Internet-only promotions cannot be combined, modified or canceled and are valid on the dates and prices indicated.

Information relating to the customer’s bank card is necessary to benefit from these promotions. Any modification or cancellation is impossible after booking. In the event of cancellation, the full amount of the package is due.

 

ARTICLE X – Payment terms

Payment of the tourist tax and extras (restaurant, minibar, spa, etc.) required from participants is ensured by the participants concerned before their departure. In the absence of payment, the invoice is sent to the customer who undertakes to pay it upon receipt.

Special case of groups

Invoices are payable on the due date indicated thereon.

Payment of the tourist tax is requested from the buyer before the group’s departure.
Payment for extras and other services requested individually by a member of the group is made directly by the person concerned at reception, before their departure (individual payment). In the absence of payment by one or more members of the group for the services claimed in addition to the services included in the contract, the invoice is sent to the buyer who undertakes to pay it on its due date. No discount is granted in the event of early payment.

ARTICLE XI – Insurance – Deterioration – Breakage – Theft

The customer must ensure the safekeeping of his goods and materials. An in-room safe is available.
A safe is provided in the room. The establishment declines all responsibility in the event of loss, theft or damage to personal effects left outside the safe.

The customer must inform the establishment of any damage caused by him. He is responsible for all damage caused through him and undertakes, in the event of damage to the premises made available (room and common areas), to bear the costs of restoration.

 

ARTICLE XII – Recommendations

The customer undertakes not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary.

The customer will not be able to bring in drinks or food from outside without prior authorization from management.

Special case of groups

The buyer undertakes to ensure that participants and their guests respect all the instructions and regulations of the establishment, in particular the ban on smoking. He will ensure that participants do not disrupt the operation of the establishment or jeopardize the security of the establishment or the people there.

 

ARTICLE XIII – Force majeure

The establishment may release itself from its obligations or suspend their performance if it finds itself unable to assume them due to the occurrence of a case of force majeure as defined in Article 1218 of the Civil Code and in particular in the event of total or partial destruction of the establishment, strike, etc.

 

ARTICLE XIV – Complaints – Disputes

Any complaint regarding a reservation must be reported by email to front@sondemar.fr or by post to SAS PUMONTI – Boulevard Napoléon – San Ciprianu – 20137 Lecci or by telephone on 04 20 19 03 35

In the absence of a satisfactory response within 2 months, the customer can contact the Tourism and Travel Mediator, via the website http://www.mtv.travel or by post MTV Médiation Tourisme Voyage – BP 80303 – 75823 Paris Cedex 17.

Special case of groups

Any disputes and complaints that may arise during the stay must be made by email to front@sondemar.fr or in writing and sent to SAS PUMONTI – Boulevard Napoléon – San Ciprianu – 20137 Lecci within a maximum period of 7 days after the end of the event/accommodation.

In the event of a dispute from a customer acting as a professional, the competent courts are those of the head office of SAS PUMONTI.