ARTICLE I – Application of the general conditions of sale

These general conditions of sale apply to the services provided by the establishment.
These general conditions of sale are sent to the customer at the same time as the quote, to enable him to make his reservation. Any reservation therefore implies on the part of the customer full and unreserved acceptance of these conditions, to the exclusion of any other document such as prospectuses, commercial documents, etc. Any reservation therefore implies on the part of the customer full and unreserved acceptance. without reservation to these conditions, to the exclusion of any other document such as prospectuses, commercial documents, etc.

These general conditions of sale are governed by French law.

Given the possible evolutions of the site and the regulations, the establishment reserves the right to adapt or modify these general conditions of sale at any time. If this were the case, new general conditions of sale would be brought to the attention of the customer by online modification and would be applicable only to transactions carried out after the modification.

Special case of groups

Is considered a group as any entity (agency, works council, association, club, etc.) of more than 10 adults who reserves a minimum of 5 rooms, the price of which is subject to a global settlement.

Is considered as a buyer, any natural or legal person who books a stay on behalf of a group.

 

ARTICLE II – Booking – Deposit – Invoicing

The customer must confirm his reservation before the end date of the option by mail or e-mail.

Any reservation implies acceptance of the prices and descriptions of the rooms as well as the services offered.

For any reservation, a guarantee is requested from the customer: credit card or any other means of payment and a direct debit can be made according to the type of rate chosen.

A written confirmation from the hotel is sent to the customer following which no modification of the type of rate can be made.

Exclusive and promotional rates require a payment equivalent to the entire reservation for a non-cancellable, non-refundable stay.

The current standard rate requires a payment equivalent to 30% of the amount of the stay for a stay equal to or greater than 3 nights, 50% of the amount of the stay for a stay of less than 3 nights and 100% of the amount of the stay for a stay of ‘1 night. It is taken no later than 3 days or 72 hours before the scheduled arrival. For this rate, the deposit is refundable up to 3 days before arrival.

In the event of faulty bank details, the hotel will notify the customer by telephone or e-mail. Without a response from the customer within 48 hours, the hotel reserves the right to consider the reservation as invalid and to proceed with the cancellation.

Any additional service to the estimate or personal expenses such as restaurant, breakfast, drinks, etc… as well as the tourist tax are to be paid on site, on the day of departure.

Special case of groups

The buyer pays the deposit by bank transfer before the event according to the following schedule:

• 30% upon signature of the quote,
• 30% D-30 before the event.

ARTICLE III – Organization of the reservation

The room is available from 4 p.m. on the day of the client’s arrival and must be vacated before 12 p.m. on the day of departure. Any exceeding of this period may give rise to the invoicing of an additional night.

It is recommended that the customer provide all information concerning their conditions of arrival, in particular the time if it is late (beyond 6 p.m.).

The customer must cancel the number of breakfasts no later than the day before, cut-off time 11 p.m. Beyond that, the hotel reserves the right to charge for breakfasts even if they are not consumed.

The “no-shows” (services ordered not cancelled) will be invoiced on the basis of the entire stay.

Special case of groups

The buyer is informed that the estimate / pre-reservation form available on the site does not allow a reservation with online payment. To make a reservation request for a group, it is recommended to contact the hotel directly.

The price offer established at the request of the buyer is valid until the date indicated on the estimate. It guarantees the buyer the proposed rate, subject to availability at the time of booking confirmation.

In order to confirm his reservation, the buyer must return to the hotel, before the date indicated on the estimate, a copy of the estimate and the general conditions of sale duly dated and signed with the mention “good for agreement”. These documents must be accompanied by payment of the deposit.

If the buyer changes the content of the program, the hotel reserves the right to modify its price offer accordingly.

ARTICLE IV – Long stay

In the event of a long stay (more than one week), an invoicing is established each week.

ARTICLE V – Modification of services

Any request for modification of the services (type of room, dates, etc.) in relation to the reservation made must be sent in writing to the establishment. The modification is only accepted and confirmed depending on the availability of the establishment at the time of the request, which reserves the right to modify its price offer.

ARTICLE VI – Cancellation

In accordance with article L121-28 12° of the consumer code, the right of withdrawal cannot be exercised.

Total cancellation

The change of date of the stay is considered as a total cancellation and gives rise to the application of the cancellation conditions :

• Up to 14 days before the date of the beginning of the stay and whatever the reason, the deposit is refunded.
• Up to 14 days before the date of the beginning of the stay and whatever the reason, the deposit is refunded.
• After this time, the reservation becomes a “no-show” (service ordered not canceled or canceled within 24 hours of arrival), the full amount of the stay is then requested.

In the event of force majeure (accident, death, medical reasons, etc.), the hotel refunds the amount of the deposit paid on presentation of proof.

Partial cancellation

In the case of a shortened stay, a delayed arrival date, a modified number of people or any other fact modifying the original reservation contract, the deposit paid will not be refunded or deducted from the bill. The balance of the stay initially reserved is then requested.

Special case of groups

Any cancellation must be confirmed and justified to the establishment by mail or e-mail.

In addition to the deposit paid, remaining with the hotel, any total or partial cancellation by the buyer entails penalties according to the following terms:

• Between 30 days and 4 days before the event, 5% of overnight stays, the number of seats and catering supplements reserved can be canceled without penalty.

– In the event of additional cancellation, invoicing will be established on the basis of turnover including room nights, covers, catering supplements, reserved space rentals, audiovisual equipment rentals and external equipment minus the first cancellation 5% without penalty.

ARTICLE VII – Removal

In the event of force majeure, the establishment reserves the right to accommodate all or part of the participants in a nearby hotel of equivalent category for services of the same nature.

The costs inherent in the transfer remain the responsibility of the establishment, which cannot be sought in payment of any additional compensation.

ARTICLE VIII – Price

Prices are expressed in euros (€) and include all taxes.

The rates confirmed on the reservation request are firm until the end date of the exercise of the option. After this period, they are likely to be modified according to economic conditions and regulations (modification of the applicable VAT rate, introduction of new taxes, etc.). The applicable rates are then those in force on the day of the performance of the service.

ARTICLE IX – Promotional stay

Internet-only promotions cannot be combined, modified or canceled and are valid on the dates and prices indicated.

The information relating to the customer’s credit card is necessary to benefit from these promotions. Any modification or cancellation is impossible after booking. In the event of cancellation, the amount of the package is fully due.

ARTICLE X – Terms of payment

At the end of the stay, the deposit is deducted from the final invoice for the period initially planned. The invoice for the balance is payable upon receipt on the day of departure. Unless otherwise agreed, no payment period is granted.

The payment of the tourist tax and extras (restaurant, drinks, telephone, etc.) claimed from the participants is ensured by the participants concerned before their departure. In the absence of payment, the invoice is sent to the customer who undertakes to pay it upon receipt.

Any delay in payment gives rise to the invoicing of late payment penalties equal to 1.5 times the legal interest rate in force without prior notice.

Special case of groups

Invoices are payable on the due date shown therein.

The payment of the tourist tax is claimed from the buyer before the departure of the group.

The payment of extras and other services claimed individually by a member of the group, is made directly by the person concerned at the reception, before his departure (individual payment). In the absence of payment by one or more members of the group of the services claimed in addition to the services included in the contract, the invoice is sent to the buyer who undertakes to pay it on its due date. No discount is granted in the event of early payment.

Any delay in payment gives rise to the invoicing of late payment penalties equal to 1.5 times the legal interest rate in force without prior notice.

Any professional in a situation of late payment is automatically liable for a lump sum compensation for recovery costs of 40 euros.

ARTICLE XI – Insurance – Damage – Breakage – Theft

The customer must ensure the safekeeping of his goods and materials. An in-room safe is available.

The customer must inform the establishment of any degradation of which he is the cause. He is responsible for all damage caused by his intermediary and undertakes, in the event of deterioration of the premises made available (room and common areas), to bear the costs of restoration.

ARTICLE XII – Recommendations

The customer agrees not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary.

The customer may not bring drinks or foodstuffs from outside without prior authorization from the management.

Special case of groups

The purchaser undertakes to ensure that the participants and their guests respect all the instructions and regulations of the establishment, in particular the ban on smoking. He will ensure that the participants do not disturb the operation of the establishment or affect the security of the establishment as well as of the people who are there.

ARTICLE XII – Force majeure

The establishment can release itself from its obligations or suspend the execution if it is unable to assume them due to the occurrence of a case of force majeure as defined in article 1218 of the civil code. and in particular in the event of total or partial destruction of the establishment, strike, etc.

ARTICLE XIII – Complaints – Disputes

Any complaint concerning a reservation must be reported by mail to SAS PUMONTI – Boulevard Napoléon – San Ciprianu – 20137 Lecci or by telephone on 04 20 19 03 35

In the absence of a satisfactory response within 2 months, the customer may contact the Tourism and Travel Mediator, via the website http://www.mtv.travel or by post MTV Médiation Tourisme Voyage – BP 80303 – 75823 Paris Cedex 17.

Special case of groups

Any disputes and complaints that may arise during the event must be formulated in writing and addressed to SAS PUMONTI – Boulevard Napoléon – San Ciprianu – 20137 Lecci within a maximum period of 7 days after the end of the event/accommodation. .

In the event of a dispute by a client acting as a professional, the competent courts are those of the registered office of SAS PUMONTI.